WHAT IS PERSONAL DATA
All information about an identified or identifiable natural person. An identifiable person shall be regarded as identifiable, directly or indirectly, in particular by means of an identifier such as a name, identification number, location data, an online identifier or one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
Example: an account or IBAN number is not personal data until the account number can be linked by others to a natural person. At that moment an account number is also a personal data.
Company details are not personal data, unless you are a self-employed person, a sole proprietor or participate in a other legal non limited liability company. In that case, this data is also seen as personal data.
WHERE DO WE USE PERSONAL DATA FOR
Execution of contracts and agreements
For the execution of contracts and agreements we need to store contact details, details of employees and your company. We do this so that we can communicate about the agreement we have with your company. We also use this personal data to direct any proposals on our part to the appropriate person. Moreover, we need this information to execute financial assignments.
As a company, we have a number of legal obligations. First of all, we must comply with the General Data Protection Regulation. Secondly, we are obliged to keep our financial administration for 7 years, so any personal data associated with the requirement will need to be stored for 7 years.
In addition, we are still required to comply with other tax legislation and legislation on personnel data.
Royal Eijkelkamp likes to keep its customers and business relations informed about new developments and how we can help our customers to stay ahead. We do this for example by sending you an e-mail, calling you, inviting you for a visit of an expo or relation day. In some cases we advertise via the internet.
Improvement of our services
Royal Eijkelkamp constantly improves its services and in some cases uses personal data. We personalize our communication, we improve our security, we measure whether the way we approach you is effective and useful, we try to recognize common problems, we develop new services on the basis of questions and wishes from customers and we analyze.
FROM WHOM DO WE HAVE PERSONAL DATA
We have stored company data and personal details of employees who conduct correspondence on behalf of your company in our database.
People who have contacted us
In some cases we register personal data from non-customers who contact us. This may be for example in response to a question or request for quotation, which we will follow up with the use of this personal data. We also keep a log of our telephone calls, online chats and e-mails. Telephone numbers can, in most cases, be linked to a person.
Persons with whom Royal Eijkelkamp has contacted
We keep a log of e-mails and telephone information. In some cases we store personal data of persons we contact in our database to follow up a conversation.
Visitors of our website
In some cases we can identify a person by means of data tracking to his/her IP address or other unique information that we receive via our website analysis tools.
WHAT PERSONAL INFORMATION DO WE COLLECT
Normal personal data
Think of data such as your name, address, telephone number and e-mail address. It is also possible that we have this personal information about the representatives of your company or contact person within your company. Moreover, in some cases we determine which role you have within your company. We use this information to contact the company about, for example, agreements or improvement of our services. We like to address companies personally, hence.
It is also possible that you have contacted us about our products and services. At that moment you will be registered in our CRM system. Often we only have a name, telephone number and e-mail address of you.
In some cases we keep track of how often, when and for what reason you contact us. Situations where this is maintained are for example when you contact our service desk. Your call is registered at that time, as well as the service request you make to us. If you call our sales department, we will keep track of which product or service you have contacted us about so that we can follow up on your question.
HOW LONG DO WE KEEP PERSONAL DATA
We keep information as long as necessary for the purpose for which we use your data. And as long as the law requires us to keep your data.
Exactly how long that is can vary from a few months to many years.
Old customer data is deleted after 24 months. However, we retain the personal data that we need for the statutory fiscal retention for 7 years. This includes, for example, our general ledger, accounts receivable and creditor administration and our payroll administration. In some cases we are obliged to keep personal data for 10 years. This is the case, for example, when we deliver telecommunications services.
CONTROL OVER YOUR PERSONAL DATA
Under the General Data Protection Regulation you have the right to modified or removed your personal data that Royal Eijkelkamp has collected. In addition, you can contact with the request to view your personal data that Royal Eijkelkamp has obtained from you free of charge. You can request Royal Eijkelkamp to change or delete your personal data at any time. Under certain circumstances you can also request Royal Eijkelkamp to transfer your personal data. You can also object to the use of your personal data for marketing purposes.
Royal Eijkelkamp has the right to refuse unlawful requests for the removal of personal data. Scenarios in which removal requests are judged unfounded by us include in the case of an agreement, legal obligation or legitimate interest.
Your browser offers so-called "cookies" which, if you allow their use, store small amounts of data on your computer when you visit a Web site. Cookies do not contain any personally identifiable information Eijkelkamp you and therefore cannot be used to identify you personally. Cookies simply assist us in tracking which of our features you like best. Cookies also enable us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser and our Web sites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features of our site, as well as other Web sites, will not be available to you.
USE OF WEB BEACONS
Some of our Web pages may contain electronic images known as Web beacons, which are also called single-pixel gifs. These images allow us to count users who have visited those pages and to deliver co-branded services. We also may include Web beacons in promotional e-mail messages or newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personally identifiable information but they are a technique we use to compile aggregated statistics about our Web site usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view and a description of the page on which the Web beacon resides.
CONTROLLING YOUR PERSONAL INFORMATION
A user may, at any time, change, correct, modify or delete any personal information they may have provided to Eijkelkamp by visiting the Personal Section located in the Eijkelkamp menu. Users can also unsubscribe from any newsletters or opt out of various promotional emailings at any time by visiting the Newsletters section in the Member Center.
SECURITY OF YOUR PERSONAL INFORMATION
All Eijkelkamp employees are made aware of its privacy practices through periodic communications and training. We limit access to private and confidential data only to those employees with a specific need to retrieve this information and we store data on multiple service systems, in controlled, secure environments. To maintain the highest level of security, we conduct internal reviews of our security measures on a regular basis.
6987 EM Giesbeek
T + 31 313 880200